Frequently Asked Questions

Find answers to common questions about our products, ordering, shipping, and more. Can't find what you're looking for? Contact our support team.

Orders & Payments

Shipping & Delivery

Products & Quality

Returns & Refunds

Account & Privacy

Still Have Questions?

Our customer support team is here to help. Reach out and we'll get back to you as soon as possible.

(+27) 210544907/8•Mon-Fri: 9AM - 6PM EST

Shipping Information

Learn about our shipping rates and delivery times

Returns & Refunds

View our complete return and refund policy

Size Guide

Find the perfect fit with our sizing charts

Frequently Asked Questions

Orders & Payments

How do I place an order?

What payment methods do you accept?

Can I modify or cancel my order after placing it?

Will I receive an order confirmation?

Do you offer bulk or wholesale pricing?

Shipping & Delivery

How long does shipping take?

What are your shipping costs?

Do you ship internationally?

How can I track my order?

What if my package is lost or damaged in transit?

Products & Quality

What materials are your products made from?

Are your products eco-friendly?

How should I care for my products?

Do colors on screen match the actual product?

Can I customize products with my own designs?

Returns & Refunds

What is your return policy?

How do I initiate a return?

When will I receive my refund?

Who pays for return shipping?

Can I exchange an item instead of returning it?

Account & Privacy

Do I need an account to place an order?

Is my personal information secure?

How do I reset my password?

Can I change my account information?

How do I unsubscribe from marketing emails?

Still Have Questions?

Shipping Information

Returns & Refunds

Size Guide